Email Migration FAQ's

Question:
I have a computer that has Windows XP (see images below for what the Start Button looks like).  What should I do? 

Answer:

• If the computer is over 5 years old (or more), it is on the refresh (replace) schedule.  The computer will be replaced by Steve Wentz.  
• If the computer is less than 5 years old, a work order can be turned in to upgrade to Windows 7.
• If the computer can't handle the upgrade to Windows 7, the person can still access his/her email via the Internet login.microsoftonline.com but they cannot use the "true" Outlook application. 
• Lawson Inventory can be pulled to check the purchase date on the Windows XP machines.  
• According to Steve Wentz (June 6, 2014 Tech Department Mtg):
• 2008 purchase should result in the machine being on a refresh/replacement schedule this year.
• 2009 or 2010 purchase will be evaluated by Steve Wentz and his department as to whether it will be refreshed/replaced.
• Contact Steve Wentz for more details or re: any questions.

Question:

During and/or after this email migration, will anyone lose any emails that are currently there or those that are archived?

Answer:

No.  The only thing that might need changing is the reconnection to their Personal Folders. 

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Question:

Once the migration occurs, do our teachers have to have Office 2013 on their home computers to access emails?

Answer:

No

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Question:
I don't have Microsoft Software Center on my computer.  What do I do?

Answer:
Turn in a work order in Eduphoria requesting install of Microsoft Software Center.

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Question:

How do I know if my computer has Windows XP or Windows 7?

Answer:

Windows 7 Start Button

Windows 7 - 
Your start button will look like this image (at the left).

Windows XP Start Button

Windows XP – Your start button will probably look like this image (at the left).

You can also right click Computer, left click Properties and look for the Windows version.

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Question:

I have a mobile device (iPad, iPhone, Android phone, etc.) and my email doesn’t work after the migration.  What do I do?

Answer:

The Migrating to Office 365 document you were sent has info about mobile devices, but you mainly need to know the server name.  You will have to change this on your mobile devices settings.  Check the manual for info on how to do this.  The server name is:  outlook.office365.com

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Question:

If I install Office 2013, what about Office 2010? Do I have to UN-install Office 2010?

Answer:

No.  The install of Office 2013 is an upgrade to Office 2010.  DISCLAIMER - Some liaisons have said that if you UN-install Office 2010 first, the Office 2013 install has less (or no) issues.

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Question:
I received the following message when I was installing Office 2013. What do I do?


Answer:
Call Help Desk to assist.  x-70260






Question:
We have had random issues when trying to install Office 2013 via Microsoft Software Center. Are there some tips that can help resolve these issues?

Answer:
If the following tips/suggestions don't resolve the issue, call Help Desk at x-70260.  These are ONLY SUGGESTIONS, and they will not necessarily resolve the issues.

You could consider uninstalling Office 2010 first.  We have seen this resolve the issue in about 30% of the installs.

Some people have to hit F5 numerous times to refresh the list of initial applications displayed in Microsoft Software Center. If the list does not display first and they go straight to FIND ADDITIONAL APPLICATIONS, it can cause problems.

Office 2013 install tip:

From Help Desk:  If Office 2013 is being installed on netbooks, if you plug them into the network (rather than wirelessly connected), the install goes faster.