When Lync opens automatically (part of Office 2013), it appears to be interfering with the connection to the Promethean Board. As a result, the pen no longer works with the board even though all the correct drives and software are installed.
Adjusting Lync Settings
– (This may help in correcting the Promethean Board connection problems.)
Solution – Turn off the “automatic startup of Lync”. This won't uninstall the program, but it will keep it from auto-starting (which results in the conflict).
Do the following:
1. If Lync is not open, go to Start----All Programs----Microsoft Office 2013----Lync 2013 2. Click the “Cog” icon on the top right 3. Go to Tools---Options 4. Click Personal at the top left 5. Remove the check from Automatically start Lync when I log on to Windows 6. Click OK
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