Learning.com Update 02/19/16

The following email is in response to Learning.com Customer Support tickets that have been submitted during the last few weeks/months....maybe even years.

From: Amber Jeffers [mailto:ajeffers@learning.com]
Sent: Wednesday, February 17, 2016 10:45 AM
To: Support Main <support@learning.com>
Subject: Learning.com: Tab Key Issue Resolved

Good Morning,

I am reaching out today because you have contacted our Customer Support team regarding an issue with the tab key not functioning in some EasyTech lessons. I am happy to inform you that we have released a fix for this issue!

Even though this issue was isolated to the Chrome browser, we understand that many schools use Chrome as their primary (or only) browser choice. Additionally, we heard many reports where this issue was confused with a separate issue in Adobe Flash Player that some customers experienced earlier this year. Although some symptoms were similar, this tab key issue was separate and required an independent fix to resolve. The combination of these two things raised the impact of the tab key issue and we strongly felt that it was important to get a resolution out to your students sooner than our normal updates cycle.

The fix we released this morning [February 17, 2016] is only for students at this time. Teachers can press “shift” and then “tab” when opening affected lessons from their accounts as a workaround, and the fix will be in place for teachers as part of our next scheduled update March 4th. Please share this information with any teachers using Learning.com in your school or district.

If you have any questions, please reach out to our Customer Support team by emailing support@learning.com, calling 1-800-580-4640 x2, or through the live chat button at support.learning.com.

Respectfully,

Amber Jeffers
Director, Customer Success
ajeffers@learning.com 
O: 800.580.4640 x4446